GHASSAN MOKHLES SALHA
Sales Associate
Profile summary
Dynamic and results-driven Sales and Customer Service professional with proven experience in building strong client relationships, achieving sales targets, and delivering exceptional customer experiences. Skilled in communication, problem-solving, and upselling with a strong ability to work in fast-paced environments. A team-oriented individual with a positive attitude and commitment to driving business growth and customer satisfaction.
Key skills
Professional experience
Assisted customers in selecting frames and lenses based on style, lifestyle, and prescription needs. Delivered personalized customer service and built long-term client relationships. Achieved and exceeded monthly sales targets through strong product knowledge and upselling. Educated customers on lens technology, coatings, and care instructions. Handled POS transactions, exchanges, and after-sales services efficiently. Maintained store presentation, merchandising standards, and inventory accuracy.
Respond to customer inquiries via phone, email, or live chat in a timely and professional manner. Address customer complaints, troubleshoot problems and provide solutions. Identify opportunities to upsell or cross-sell products and services. Update and maintain customer accounts and records. Collaborate with other departments to resolve customer issues and improve overall customer experience. Provide feedback to management on customer trends and issues. Follow up with customers to ensure their satisfaction and resolve any outstanding issues. Participate in training and development opportunities to improve customer service skills and knowledge.
- Respond to customer inquiries via phone, email, or live chat in a timely and professional
- Address customer complaints, troubleshoot problems and provide solutions.
- Identify opportunities to upsell or cross
- sell products and services.
- Update and maintain customer accounts and records.
Ensure high levels of customer satisfaction through excellent sales service. Assess customers’ needs and provide assistance and information on product features. Welcome customers to the store and answer their queries. Follow and achieve department's sales goals on a monthly, quarterly and yearly basis “Go the extra mile” to drive sales. Maintain in-stock and presentable condition assigned areas Actively seek out customers in store. Remain knowledgeable on products offered and discuss available options. Process POS (point of sale) purchases Cross sell products and handle returns of merchandise
- Ensure high levels of customer satisfaction through excellent sales service.
- Assess customers’ needs and provide assistance and information on product features.
- Welcome customers to the store and answer their queries.
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis “Go the
- extra mile” to drive sales.
Sales Associate at Sharaf DG, UAE, consistently exceeding sales targets by an average of 15%, contributing to increased revenue and customer satisfaction. Proactively managed customer relationships, resolving complex issues and driving repeat business. Successfully implemented new sales strategies resulting in a 10% improvement in conversion rates.
Participate in stock management and control. Assist shoppers locate the products and goods they desire. Perform cash processing and card payments. Stock shelves with goods. Answer queries from shoppers. Guide and give advice to customers on product selection. Deal with customer refunds.